Dr. Chang explains the challenges of being a cataract surgeon today with all of the different IOL options along with the need to communicate difficult concepts clearly while properly managing expectations. The partnership between Eyemaginations and Dr. David F. Chang helped to create an overall better patient experience.
Dr. Leo Semes explains why he believes patient education is so important to the success of his practice and the satisfaction of his patients.
I have been an Eyemaginations user for the last 20 months. I think that the Eyemaginations system is the best investment that I have made for my practice. The company is very responsive to my needs and they are constantly improving the software, with LUMA as an example. The greatest benefit of LUMA is the ability to allow the patient to visualize the exact problem and help them understand their disease. It saves me chair time for the explanation while allowing me to reallocate that time to answer their now more educated concerns. The patients feel more comfortable with what we are doing and the relatives that may accompany them also get to understand what we are trying to accomplish. It’s the Eyemaginations innovation that will allow my practice to more easily adapt to the “best practice” models that we need to incorporate for the future.
I have been using your new 3D-Eye Home technology with our Premium IOL patients. I have to tell you that we have found it to be an indispensable tool both in delivering a consistent educational message and in helping to increase the number of IOL conversions. In fact, since introducing this new program to our patients, we have seen an increase in terms of our Premium IOL sales. Thank you for providing the Ophthalmic community with such an easy to implement and cost-effective tool.
Dr. Maria Scott speaks about how Eyemaginations helps her communicate to her patients and stay on the cutting edge.
There’s no easier way to explain things to patients...our premium progressive sales have gone up tremendously. The amount of Transitions® lens sales have gone up. The amount of second-pair polarized lens sales are up. Patients understand what we are talking about when they see it.
Eyemaginations Online has been a tremendously successful addition to our website. Using Google metrics, our website stay rate increased from 31 seconds to over 2 minutes after implementing Eyemaginations Online. It is an impressive product that provides consistent messaging with our in-office product, LUMA, and one that we will continue to utilize on our website.
Using the Exam Advisor feature while I am consulting with patients has made the explanation of their diagnosis much easier and more thorough, and they walk away more knowledgeable about their condition and treatment options. The presentations leave a lasting impression with the patient that support my recommendations.
With the help of Eyemaginations, Nancy Kay describes how patients are more satisfied and better educated while saving the staff time.
We have been able to fully educate the patient in a simple, expeditious way. Not only are the patients more compliant and educated, but we have increased our optical sales (Izon) and our conversion from standard IOLs to premium IOLs.
The Optical Advisor adds a visual dimension to clinicians' verbal explanations of clinical terms and concepts. You can actually show a patient exactly what they are getting, and it makes for a much more educated patient. If they understand what they are buying, I think they are much more apt to go for it. When you can visually show them on the screen what is going to be seen once you introduce a specific optical principle, anti-reflecting coating or polarization, you can show the patient what they should benefit from.
Dr. Richard Edlow, now functioning as Chief Executive Officer at the Katzen Eye Group, speaks about how he has integrated the Eyemaginations software throughout the practice.
Eyemaginations digitally solidifies the patient/doctor relationship by extending the chair-side experience beyond the four walls of the practice to deliver the highest quality post-patient education and care. I have completed the transformation of my practice by bringing this technology into our clinics.
My staff has found the Scheduler feature to be fantastic. They are able to slot certain playlists into a schedule depending on the patients that are coming in that day. It is so easy to use and very intuitive. My patients really enjoy watching the presentations while they are waiting for their consultation."
Need More Help?
- Eyemaginations, Inc.
- 600 Washington Ave.
- Suite 100
- Baltimore, MD 21204
- 877.321.5481 (toll-free)
- 410.321.5481 (int'l)
Fax & Email
- +49.9131.920868.0 (int'l)