Dr. Chang explains the challenges of being a cataract surgeon today with all of the different IOL options along with the need to communicate difficult...
Dr. David F. Chang
Los Altos, CA
Frequently Asked Questions - ECHO - Eye Care
- What is ECHO?
- Will I be notified if a recipient receives an email or if it bounces?
- Can I disable the advertising within ECHO?
- Can I import my own media into ECHO presentations?
- What training solutions exist for ECHO?
- What are the browser and system requirements for ECHO?
- Can I use ECHO on my iPad?
- Can I send single presentations to multiple email addresses?
- How do I share ECHO presentations with my Social Media pages?
- Is ECHO available in any other languages?
- Do I have to log in to use the Broadcast tool?
- Can I personalize my account username & password?
- Can I put a link to ECHO on my website?
- Can I bookmark the email tool for quick and easy access?
- Can patients use a dial-up or network connection to access ECHO?
- How long does it take to set up ECHO for my practice?
- Does ECHO support multiple user accounts within the same practice?
- Can I purchase ECHO if I am outside of the United States?
- Can I customize the treatment sponsorship in ECHO?
- How do I sign-up for ECHO?
- Will I lose my ability to use 3D-Eye Home once I’m signed up for ECHO?
- Can I access ECHO through my in-office LUMA software?
- Will Eyemaginations offer more videos than the current selection?
- Can I put my office logo on the ECHO application that my patients see?
- What happens when I send an email from the Broadcast tool?
Eyemaginations ECHO is a customizable patient outreach and education tool for optometric practices. Use ECHO to send routine forms, appointment reminders, and personalized education to patients.
ECHO provides a Stats section within the Broadcast Tool that displays an aggregate of reporting information including the number of emails sent, number of emails viewed, those that were shared with social media, and so much more - all data that will help you track the success of each campaign you send.
ECHO currently requires that all advertising be utilized throughout the application. However, it does provide the ability for the broadcaster - in this case the doctor or staff - to promote specific treatment options and products that might be preferred over other options.
With ECHO, you may import custom content for each of your presentations including FLV and x264 MP4 video files, and JPG, BMP and PNG files for still content. Additionally, you can upload content in just about any file format as attachments from within the “Additional Resources” tool.
Visit the Eyemaginations Customer Care Center for more information regarding on-demand training videos and educational resources.
ECHO runs in any browser that supports Adobe Flash technology. As a web-based application, ECHO is designed to run on current available operating systems and technologies.
ECHO is currently developed in Flash so it will only run on computers that have Adobe Flash Player installed. However, Eyemaginations will be developing tools in the near future that will be compatible with various mobile platforms and tablet hardware including iPad.
You can send ECHO presentations to multiple email addresses by either separating the addresses with commas or by uploading .csv files (Comma Separated Values) into the Broadcast Tool.
ECHO provides a feature within the Broadcast tool that allows you to post links for each presentation directly to your Facebook and Twitter pages. Just click on the social media icon that you prefer and share with all of your contacts!
Yes. Both Spanish audio and closed-captioning is available for all ECHO users.
You need to be logged in to your ECHO account to access the ECHO Broadcast tool.
Yes. When creating your ECHO account, you may choose any username & password combination (the username must be unique). If you’ve forgotten your password, visit the account login page to reset your password.
ECHO can only be distributed specifically by the doctor to the patient via email. We offer another product, Eyemaginations Online, for use on your website. Please contact Eyemaginationsfor more information.
The email tool cannot be directly bookmarked because your ECHO admin account requires a user login. Closing your browser or logging out of your account will require you to login again for security reasons. For busy practices: bookmark the account login pageand leave your email tool open in a dedicated tab or browser window once logged in.
ECHO requires a high-speed internet connection. If your patients are accessing ECHO from a busy network, the number of computers sharing the network connection can affect performance.
The initial sign-up process takes less than 10 minutes. No installation or additional setup is required.
Yes, ECHO was designed to allow multiple doctors and staff members to setup individual accounts. This feature provides each user with the ability to setup customized information and resources.
We plan to expand internationally in the future, but ECHO is currently only available for users within the United States.
Yes. You may select recommended treatment options from the treatment drawer.
If you are a current user of LUMA and reside within the United States, please contact Eyemaginations at signup@sendecho.comto request a user account. For all others, please contact our sales department at sales@eyemaginations.com.
No. If you are a current 3D-Eye Home subscriber, you may continue to use 3D-Eye Home through the end of your current subscription.
No. LUMA is not currently configured to communicate with ECHO. Eyemaginations will be deploying several updates & enhancements to LUMA, which will allow for easier access between the two products. More information will be available soon
We are always eager to hear your comments and suggestions on our content. If you would like to request specific animations for inclusion in ECHO, please email wishlist@eyemaginations.com. Your comments will be considered as we continue to improve ECHO.
Yes. Logos and doctor images are supported under the ECHO customization options.
Your patient will receive an email with a personalized greeting from your practice as well as a link to prescribed educational topics. The patient can launch the ECHO application and view recommended topics by clicking the "Start Presentation" button. No animations or applications are included in the email itself.
Need More Help?
Corporate Headquarters
- Eyemaginations, Inc.
- 600 Washington Ave.
- Suite 100
- Baltimore, MD 21204
- 877.321.5481 (toll-free)
- 410.321.5481 (int'l)
Fax & Email
- 410.616.8657
- +49.9131.920868.0 (int'l)
- info@eyemaginations.com