Frequently Asked Questions - General FAQs
- Can I change my Eyemaginations Login?
- Will someone come out to install my Eyemaginations software?
- What type of TV or display do I need to connect to my computer?
- Can I play the animations on my DVD player?
- What will future software and animation releases include?
- How will I be notified of upcoming product releases?
- What is the Eyemaginations Automatic Renewal Program?
- What health care verticals do you support?
- Who is Eyemaginations?
Your username can be changed if needed. The password can be changed to another random value, but cannot be customized for security reasons.
If installation of a display was purchased, someone will be scheduled to assist the end user. All hardware is supported by the respective manufacturer. Eyemaginations Technical Support can assist with software problems and help with some hardware advice by phone or email.
A computer should be connected to a display capable of natively supporting 800x600 or higher. Look for displays by their video input and resolution capabilities: HDMI, DVI, VGA, and Component video inputs are supported. Composite, S-Video, Coaxial, and RF video inputs are not supported. Eyemaginations suggests reviewing the available options and to base any decision on price/need. Don’t forget to consider audio needs. Please refer to the PC to Display Connection Guide for more suggestions.
No. The animations are not available for use on a DVD player. The DVD format is very insecure and opens our Intellectual Property for piracy.
This depends on a few factors. The animation content and software design is fueled by resources, customer feedback, and medical/technological advances. Until current development is completed, Eyemaginations makes no guarantees regarding any future software features or animation content.
The end user will be notified of new releases by email and regular mail. This should stress the importance of maintaining correct contact information.
The purpose of the ARP is to facilitate the processing of annual license/maintenance payments and reduce ongoing administrative burdens for Eyemaginations and the Client. If the Client desires to terminate the support services provided by Eyemaginations, the Client shall provide written notice of termination to Eyemaginations at least 90 days before the annual renewal date.
Eyemaginations offers a variety of software products for eye care, facial aesthetics, ENT, and audiology.
Eyemaginations, Inc is a health care company focused on solutions that support professionals, patients and corporations in communicating and understanding complex topics. The company’s in-depth experience with animation, design and software has enabled Eyemaginations to create integrated systems that provide clear and concise education solutions. Eyemaginations has a portfolio of products that are focused on eye care, ENT, audiology and facial aesthetics.
Need More Help?
- Eyemaginations, Inc.
- 600 Washington Ave.
- Suite 100
- Baltimore, MD 21204
- 877.321.5481 (toll-free)
- 410.321.5481 (int'l)
Fax & Email
- +49.9131.920868.0 (int'l)