Frequently Asked Questions - Customer Care - Legacy Product: 3D-Eye Home

The initial sign-up process takes less than 10 minutes. No installation or additional setup is required; simply log in to your 3D-Eye Home account to start using the email tool.

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Your patient will receive an email with a personalized greeting from your practice as well as a list of prescribed animation topics. The patient can launch the 3D-Eye Home application and view recommended animations by clicking the "Launch" button. No animations or applications are included in the email itself.

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Yes, you can either separate the addresses by a comma or upload a .csv or .txt document to utilize the mass email functionality.

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Yes, you are permitted to send an email template to up to 450 recipients at one time.  If you have more than 450 intended recipients, you would need to create more than one email.

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3D-Eye Home can only be distributed specifically by the doctor to the patient via email. We offer another product, 3D-Eye Online, for use on your website. Please contact Eyemaginations for more information.

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3D-Eye Home requires a high-speed internet connection. If your patients are accessing 3D-Eye Home from a busy network, the number of computers sharing the network connection can affect performance.

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The current version of 3D-Eye Home is not intended to be used from a mobile phone or PDA.

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Your patients will need to have the Flash Player installed on their computer as well as a high-speed internet connection. Patients can download the latest version of the free Adobe Flash Player here. Note: Flash Player is installed on 98% of Internet-enabled desktops worldwide and on a wide range of popular devices.

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Yes.  You need to be logged in to your Eyemaginations account to access the 3D-Eye Home email tool.

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If you remember your Username, but have forgotten your password, visit the account login page to send yourself a password reminder. If you have forgotten both your Username and Password, please send a request to support@eyemaginations.com.

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When creating your 3D-Eye Home account, you can choose any password you like. If you’ve forgotten your password, visit the account login page to send yourself a password reminder.

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The email tool cannot be directly bookmarked because your 3D-Eye Home admin account requires a user login. Closing your browser or logging out of your account will require you to login again for security reasons. For busy practices: bookmark the account login page and leave your email tool open in a dedicated tab or browser window once logged in.

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3D-Eye Home is only available in English.

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Treatment sponsorship is non-customizable.

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We are always eager to hear your comments and suggestions on our content. If you would like to request specific animations for inclusion in 3D-Eye Home, please email wishlist@eyemaginations.com. Your comments will be considered as we continue to improve 3D-Eye Home.

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Logos and images are not supported at this time.

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Make your video selections, add your custom message to the Note field at the bottom of the email, type a title in the Template listing at the top of the page and click “Save”.  This will now be selectable from the Templates drop-down menu.

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Yes!  Your 3D-Eye Home username and password can be saved within both 3D-Eye Office v4.5 and our LUMA software, allowing you immediate access to your Home account during the patient consultation process.

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Patients should check the spam folders for their e-mail accounts.  If the Home e-mail was incorrectly identified as spam, the patient should be able to mark the email as ‘safe.’  In some rare cases, Home e-mails are flagged as spam by the email client before they reach the patient’s inbox (AOL and Comcast are two examples), but we are constantly working to improve the ‘receivability’ of our emails.

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Logos and images are not supported at this time.

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Unfortunately, the treatment sponsorship is non-customizable.

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We plan to offer additional languages in the future.

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The email tool cannot be directly bookmarked because your 3D-Eye Home admin account requires a user login. Closing your browser or logging out of your account will require you to login again for security reasons. For busy practices: bookmark the account login page and leave your email tool open in a dedicated tab or browser window once logged in.

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When creating your 3D-Eye Home account, you can choose any password you like. If you've forgotten your password, visit the account login page to send yourself a password reminder.

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You need to be logged in to your Eyemaginations account to access the 3D-Eye Home email tool.

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Your patients will need to have the Flash Player installed on their computer as well as a high-speed internet connection. Patients can download the latest version of the free Adobe Flash Player here. Note: Flash Player is installed on 98% of Internet-enabled desktops worldwide and on a wide range of popular devices.

Return to top

The current version of 3D-Eye Home is not intended to be used from a mobile phone or PDA.

Return to top

3D-Eye Home requires a high-speed internet connection. If your patients are accessing 3D-Eye Home from a busy network, the number of computers sharing the network connection can affect performance.

Return to top

3D-Eye Home can only be distributed specifically by the doctor to the patient via email. We offer another product, 3D-Eye Online, for use on your website. Please contact Eyemaginations for more information.

Return to top

Yes, you can either separate the addresses by a comma or upload a .csv or .txt document to utilize the mass email functionality.

Return to top

Your patient will receive an email with a personalized greeting from your practice as well as a list of prescribed animation topics. The patient can launch the 3D-Eye Home application and view recommended animations by clicking the "Launch" button. No animations or applications are included in the email itself.

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The initial sign-up process takes less than 10 minutes. No installation or additional setup is required; simply log in to your 3D-Eye Home account to start using the email tool.

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3D-Eye Home includes a one year of unlimited emails for just $249.

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Corporate Headquarters
  • Eyemaginations, Inc.
  • 600 Washington Ave.
  • Suite 100
  • Baltimore, MD 21204
  • 877.321.5481 (toll-free)
  • 410.321.5481 (int'l)
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