Internet Connection:
Yes. LUMA is also compatible with Windows Vista and XP.
Yes. LUMA is a 32-bit program, but it will work fine on any 64-bit Windows Operating System.
LUMA is a very large program. To fit the entire program onto a single disc, we use DVD media. The most common reason for the DVD not running when you insert it into your PC is that the computer’s drive is only meant to read CDs.
Try inserting the DVD in another PC and see if your results are different. If the DVD will simply not work on any PCs, please download the latest installer from this link: http://tinyurl.com/LUMAv19
If you are able to successfully read the DVD on at least one PC, please refer to this guide to copy the contents of the DVD to a USB or shared network location, which will then allow you to install on all of your office PCs.
If you are using version 1.5 or later, a pop-up notice will alert you regarding an available update as soon as you open LUMA. Follow the instructions to load the LUMA Manager, and install the update(s).
If you are using an older version of LUMA, a notification will appear on the Main screen of the LUMA software, informing you that an update is available. We recommend downloading and installing these updates at your earliest convenience.
When your account is ready, you will receive an email from our Customer Care Team with your account number, and further instructions for installing and activating LUMA. If you do not have this information, please contact a member of our Customer Care Team at 877.321.5481 (intl 410.321.5481), Option 2, or support@eyemaginations.com. If you have not previously received emails from Eyemaginations' Customer Care team, be sure to check your junk or spam folders for these messages, and mark the sender as Safe.
Yes. To create a playlist, use the Media Center tool. Once your playlist is ready, set playing times using the Scheduler, then press Start Schedule. The playlist will loop automatically.
Because LUMA is software based, you will need to connect a computer to your waiting room television. Please refer to this basic document for viable connection types, and consult your I.T. professional for specific A/V recommendations.
Additionally, please see here for information on setting LUMA to play on an extended display, such as a TV attached to a PC: http://tinyurl.com/LUMAtoTV
Yes. To improve download times and integrity, a hardwired connection is recommended for downloading updates, though not required.
Yes.
To Export ->
1. Open the LUMA Manager by clicking Start -> All Programs -> Eyemaginations LUMA -> Manage Eyemaginations LUMA
2. Select the Export/Import tab.
3. To Export, click the large green "Export" button. The dialogue will ask which of the listed settings to export: Hidden Media, My Media, My Playlists, Preferences and Schedule. Once you've checked off the appropriate boxes and hit "OK", you will be asked where you want to save your "*.luma" file. This .luma file is a collection of all of these settings, and we recommend keeping in a safe location for backup purposes.
4. Once the Export has completed, a dialog will pop up to indicate that the settings have been exported.
To Import to another computer ->
1. Open the LUMA Manager, and then choose the Export/Import tab.
2. Click the large green "Import" button. This will bring up the standard Windows Explorer screen, allowing you to locate your saved .luma file.
3. Choose the file and press Open. Once the Import has completed, a dialog will pop up to indicate that the settings have been imported.
4. Launch LUMA to enjoy all of your copied settings.
LUMA must have an internet connection during the installation and initial activation process. Once this has completed, LUMA must be connected to the Internet at least once every 30 days for license and software updates.
Yes, although the full program must be downloaded in its entirety at least once, first.
For more information on speeding up the download/installation process, please visit:
http://tinyurl.com/AdvLUMAInstall
Yes, but the LUMA Manager can only be run by an admin. On your limited rights accounts, remove the existing shortcut, and then create a new shortcut to the following location:
C:\Program Files\Eyemaginations LUMA\application\Luma.exe
*Please note that the location above will vary if you did not install LUMA to the default location.
Not currently, but a Mac version is being considered for a future release. However, LUMA can be effectively installed and run using Windows emulation software such as Parallels and Fusion.
Most likely, your license period has expired. To confirm, please select the Preferences wrench at the top right corner of the main menu to view your license status. If you have expired, please contact our Renewals department at 877.321.5481 or email renewals@eyemaginations.com.
The most likely cause for this error is an incompatible update to the Adobe AIR program. However, you will only encounter this if you are using version 1.3 or older. If you are using v1.3 or older, please update to the latest available version of LUMA at your first opportunity.Please follow these directions to restore normal functionality:
1. Hold the Windows Key and press the 'R' button. This will open a 'Run' prompt.
2. Type: appwiz.cpl then press OK. This will open Add/Remove programs applet window.
3. Locate Adobe AIR, then select Remove, or Uninstall. Follow through with the on-screen prompts to finish the un-installation.
4. Re-install an older version of Adobe AIR from this location:
{location of Program Files folder, usually C:\Program Files}\Eyemaginations LUMA\util\AdobeAIRInstaller.exe
Follow through with all of the on-screen prompts, and allow the installation to finish.
5. Launch LUMA once, and then close it. This will refresh your account status.
6. Launch LUMA again. Normal functionality should now be restored. Update to the latest available version of LUMA.
This error could also occur if there is a problem with your license. First, attempt to rerun the activator:
LUMA 1.4 or later:
If this is a 32-bit OS, download and run this application: http://chilp.it/075931
If this is a 64-bit OS, download and run this application: http://chilp.it/dfcc4e
LUMA 1.3 or prior:
If this is a 32-bit OS, download and run this application: http://chilp.it/91eb04
If this is a 64-bit OS, download and run this application: http://chilp.it/362741
If LUMA continues to indicate the Communications Error, please contact technical support for more information.
Because of some other applications can block the LUMA Manager from opening automatically, it may be necessary to manually run LUMA in order to continue the installation. To do this, click Start -> All Programs -> Eyemaginations -> Manage Eyemaginations LUMA
Yes, please close LUMA and run the patch below to correct the slides: http://tinyurl.com/ENTSlidesFix
If your computer is not regularly connected to the Internet, then the DRM vouchers for the video content will expire. While you can still use most features of LUMA, the copyright protected videos will not play. To correct this:
1. Close LUMA, and connect the PC to the Internet.
2. Hold the Windows Key and press the 'R' button. This will open a 'Run' prompt.
3. Type: %appdata% then press OK. This will open a new window (your Application Data folder).
4. Open the Eyemaginations.LUMA.... folder, then open Local Store, then data, then UserData.
5. Right-click on the file called drmmanifest(.xml) and select Delete. Confirm deletion of this file.
6. Launch LUMA to reinitialize the video files.
On rare occasions, the LUMA Manager may freeze. Simply close and re-open the Manager to continue the installation process. If the issue persists and you are running AVG Anti-Virus on your machine, launch AVG’s control panel and disable the “Identity Protection” portion of the software. The installation should proceed without issue. Once the installation of LUMA is complete, feel free to turn Identity Protection back on.
Medical professionals, educational institutions, and healthcare manufacturers use Eyemaginations' software solutions and design services to educate and entertain patients, staff, and consumers around the world.
